Hard-fought organizing campaigns and tough negotiating led to success at the bargaining table. District 925 contracts delivered improved wages, working conditions and benefits for its members. There were many important victories; among them: an improved contract for telephone answering service operators in Boston in 1983 after a nine-month strike; a 1992 contract following a three-day strike at the University of Cincinnati; a ten-year campaign at the University of Washington resulting in a contract with full collective bargaining in 1994; and the 1998 landslide victory resulting in union recognition for the professional staff at Cleveland State University.